We're here 24/7. Describe your emergency and we'll connect you with a local technician immediately.
ResponseGrid qualifies the call, captures the customer commitment, and routes the right tech — before your competitor even picks up the phone.
Average emergency ticket is $650–$1,500. Homeowners call three contractors and book the first one who confirms a tech. You have about 90 seconds.
ServiceTitan charges $245–$398/tech/month plus $5K–$50K implementation. You don't need 47 modules. You need to pick up the phone, qualify the call, and dispatch a tech.
Emergency calls spike at 11 PM on Saturday when your office is closed. The homeowner moves on before you see the missed call notification at 7 AM Monday.
Every inbound call — from any source, any time of day — lands in your ResponseGrid intake board. No more lost voicemails.
Our urgency scorer reads the situation: system type, symptom severity, time of day. Assigns a dispatch score (0–100) so you know what to handle first.
Structured prompts guide the conversation. Collect address, confirm availability, get verbal commitment. Every question is scripted to close the job.
Pick the right tech based on location, skill, and availability. One tap sends job details directly to their phone. You're done in under two minutes.
Every call lands in one place, ordered by urgency score. Emergency calls at the top. After-hours calls captured while you sleep.
Not all calls are equal. Our scorer reads system type, symptom keywords, time-of-day, and customer signals to rank every inbound lead by real dispatch priority.
Structured conversation guides that walk through every call — not to slow you down, but to make sure you never miss capturing the address, the commitment, or the callback number.
See who's closest, who's available, who's already on a job. Route the right tech with one tap and job details go to their phone instantly.
62% of emergency revenue happens when your office is closed. ResponseGrid captures every late-night call with full intake completed — ready for you to route at 7 AM.
Track how many calls you capture, how fast you dispatch, and where jobs are slipping to competitors. Know exactly what each lost call costs you.
That's the math from the Plumbing-Heating-Cooling Contractors Association. Emergency calls that go to voicemail don't come back. ResponseGrid makes sure yours don't either.
Every missed call is a competitor's revenue. Every slow response is a customer lost. ResponseGrid exists for the shop that can't afford to lose another $650 ticket because the phone rang while you were on another call.